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AesirX ComplianceOne | Vietnam E-Commerce Law
VIETNAM E-COMMERCE LAW
Operational Compliance for Vietnam's E-Commerce Platform and Marketplace Obligations
Manage marketplace registration, platform classification, and e-commerce operational compliance under Law 122/2025/QH15.
Why the Vietnam E-Commerce Law Matters
The Vietnam E-Commerce Law (Law 122/2025/QH15) establishes obligations for organizations operating e-commerce platforms, online marketplaces, and digital commerce services in Vietnam. Administered by the Ministry of Industry and Trade (MOIT), it covers platform classification, marketplace registration, consumer data protection, and operational compliance for online commercial activities. The law becomes effective on 2026-07-01.
For e-commerce operators, the law creates a framework of registration and operational obligations tied to platform type and scale. Organizations operating e-commerce marketplaces (san giao dich thuong mai dien tu) must register with MOIT, classify their platform type, and maintain ongoing compliance with consumer protection and data handling requirements. The law distinguishes between different platform categories, each with specific obligations regarding product listing verification, seller due diligence, and consumer dispute resolution.
The operational challenge extends beyond initial registration. E-commerce platforms must maintain ongoing evidence of compliance – registration status, platform classification records, seller onboarding documentation, consumer complaint handling, and data protection measures. When MOIT or other authorities request evidence of compliance, organizations must produce structured documentation demonstrating their operational practices, not just their policies.
Organizations operating across multiple Vietnam regulatory frameworks, for example, an e-commerce platform that also processes personal data under the PDPL, face compounded obligations. The e-commerce law's data handling requirements overlap with PDPL obligations, and both must be satisfied with consistent evidence. Managing these overlapping requirements across disconnected tools creates gaps in documentation and accountability.
What the Vietnam E-Commerce Law 2026 Covers
Dimension
Coverage
Scope
Organizations operating e-commerce platforms, online marketplaces, and digital commerce services in Vietnam
Affected organizations
E-commerce marketplace operators, online retail platforms, digital service providers, foreign platforms serving Vietnamese consumers
Key obligations
Marketplace registration with MOIT, platform classification, seller verification and onboarding documentation, consumer data protection, complaint handling procedures, operational compliance reporting
Evidence requirements
Registration records, platform classification documentation, seller due diligence records, consumer protection compliance evidence, data handling documentation, audit trails for operational actions
Filing/submission
Registration filings to MOIT through designated channels, using TMDT form templates (2 provisional official IDs: TMDT-1, TMDT-2)
Deadlines
Registration prior to marketplace operation commencement, ongoing compliance with operational requirements (specific deadlines pending implementing decree)
How ComplianceOne Supports the Vietnam E-Commerce Law
ComplianceOne provides structured tooling for e-commerce compliance operations through the Compliance Forms module, which includes form templates aligned with MOIT registration requirements. The platform supports marketplace registration dossier preparation using the TMDT form templates (TMDT-1, TMDT-2), with guided workflows for assembling the required documentation and tracking submission status. As the implementing decree is issued, additional form templates will be integrated.
The Program Governance module helps e-commerce operators establish and maintain their operational compliance framework – defining roles, responsibilities, policies, and review schedules for e-commerce obligations. Platform classification records, seller onboarding procedures, and consumer protection policies are managed as governance artifacts with version control and approval workflows, creating structured evidence of operational compliance practices.
For organizations subject to both the E-Commerce Law and other Vietnam frameworks, ComplianceOne's shared workflow engine enables consistent compliance management across frameworks. An e-commerce operator that also processes personal data under the PDPL manages both sets of obligations from a single platform, with shared audit trail coverage and evidence production. Cross-framework inspection readiness (UC-VN-09) ensures that when MOIT or other authorities request documentation, the organization can produce a comprehensive evidence pack covering all applicable frameworks.
The audit trail captures every compliance action with contributor lineage, creating the operational proof that regulators expect. Evidence packs can be generated for internal review, auditor inspection, or authority request, with configurable redaction profiles for different audiences.
Related Modules
Compliance Forms
Provides TMDT form templates for marketplace registration and operational compliance documentation.
Explore Compliance FormsLocalization
Supports Vietnamese-language form generation and locale-specific compliance templates.
Explore LocalizationAudit Trail
Captures tamper-evident records of registration, classification, and operational compliance actions.
Explore Audit TrailProgram Governance
Manages governance frameworks, policies, roles, and review schedules for e-commerce compliance.
Explore Program GovernanceCompare the Difference
Without Structured Framework Operations
With ComplianceOne
Marketplace registration documents are prepared manually without standardized form templates, risking incomplete submissions.
Registration dossiers are prepared using structured TMDT form templates with guided workflows and submission tracking.Platform classification and seller onboarding records are maintained in disconnected systems without version control.Platform classification, seller due diligence, and operational compliance records are maintained as versioned governance artifacts.Consumer protection compliance evidence is scattered across departments with no centralized documentation.Consumer protection and data handling documentation is managed with audit trail coverage and evidence generation.Cross-framework obligations (e-commerce + PDPL) are managed separately, creating duplication and documentation gaps.Cross-framework compliance is managed from a single platform with consistent audit trail and evidence production.Organizations struggle to produce a complete compliance evidence pack when MOIT requests one.Complete evidence packs are available on demand for MOIT or other authority requests.Built for E-Commerce Law Compliance Operations
ComplianceOne supports the Vietnam E-Commerce Law alongside 6 other Vietnam regulatory frameworks within a shared workflow engine, enabling e-commerce operators to manage overlapping obligations, particularly PDPL data protection requirements, from a single platform.
The Compliance Forms module includes TMDT form templates with 2 provisional official IDs (TMDT-1, TMDT-2) for marketplace registration, with additional templates to be added as the implementing decree is issued. 11 internal operational templates support ongoing e-commerce compliance operations.
All compliance actions are captured in a tamper-evident audit trail with contributor lineage, enabling organizations to demonstrate operational compliance to MOIT with structured evidence rather than ad hoc documentation.
See Vietnam E-Commerce Law Compliance in Action
Ready to see how ComplianceOne manages e-commerce regulatory obligations operationally? Request a demo tailored to your platform's needs.
Tu Pham - Country Manager, AesirX
Head of Risk with 15+ years in fintech and banking across ERM, compliance, fraud, audit, and regulatory frameworks.
People Also Ask
The Vietnam E-Commerce Law (Law 122/2025/QH15) becomes effective on 2026-07-01. Organizations operating e-commerce platforms in Vietnam should begin preparatory compliance assessments ahead of the effective date. ComplianceOne provides the tooling to establish compliance frameworks and documentation in advance.
ComplianceOne currently includes 2 provisional official form templates (TMDT-1, TMDT-2) for marketplace registration, plus 11 internal operational templates for ongoing compliance. Additional official form templates will be integrated as the implementing decree is issued.
Yes. ComplianceOne supports 7 Vietnam regulatory frameworks within a shared workflow engine. E-commerce operators subject to both the E-Commerce Law and the PDPL manage all obligations from a single platform with consistent audit trail coverage, eliminating the need to maintain parallel compliance systems.
The cross-framework inspection readiness workflow (UC-VN-09) enables organizations to produce evidence packs covering all applicable frameworks. When MOIT or other authorities request compliance documentation, the organization can generate a comprehensive evidence bundle filtered by framework, time period, and document type.
Yes. The Program Governance module supports current-state assessments (UC-VN-16) for evaluating your organization's compliance maturity against the E-Commerce Law's requirements, identifying gaps, and planning remediation actions with tracked progress.
Next Steps
Start a Compliance Pilot
Test e-commerce compliance workflows with your team – registration preparation, governance setup, and evidence generation.
Discuss Your Compliance Needs
Talk to our team about e-commerce compliance operations, multi-framework coverage, and deployment options for your platform.
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