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AesirX ComplianceOne | Vietnam E-Commerce Law
VIETNAM E-COMMERCE LAW
Operational Compliance for Vietnam's E-Commerce Platform and Marketplace Obligations
Manage marketplace registration, platform classification, and e-commerce operational compliance under Law 122/2025/QH15.
Why the Vietnam E-Commerce Law Matters
The Vietnam E-Commerce Law (Law 122/2025/QH15) establishes obligations for organizations operating e-commerce platforms, online marketplaces, and digital commerce services in Vietnam. Administered by the Ministry of Industry and Trade (MOIT), it covers platform classification, marketplace registration, consumer protection, and operational requirements for online commercial activities. The Law took effect on 1 July 2026.
For e-commerce operators, the Law creates a framework of registration and operational obligations tied to platform type and scale. Organizations operating e-commerce marketplaces (sàn giao dịch thương mại điện tử) must register with MOIT, classify their platform type, and maintain ongoing compliance with applicable consumer protection and operational requirements. The Law distinguishes between different platform categories, each with specific obligations relating to seller compliance, product listings, and consumer dispute resolution.
The operational challenge extends beyond initial registration. E-commerce platforms must maintain ongoing evidence of compliance, including registration status, platform classification records, seller compliance records, consumer complaint handling, and supporting operational documentation. When MOIT or other competent authorities request evidence of compliance, organizations must produce structured documentation demonstrating their operational practices, not just their policies.
Organizations operating across multiple Vietnam regulatory frameworks, for example, an e-commerce platform that also processes personal data under the PDPL, face overlapping obligations. E-commerce operations frequently involve personal data processing that is also subject to the PDPL, requiring organizations to manage both sets of obligations with consistent evidence. Managing these overlapping requirements across disconnected tools creates gaps in documentation and accountability.
What the Vietnam E-Commerce Law 2026 Covers
Dimension
Coverage
Scope
Organizations operating e-commerce platforms, online marketplaces, and digital commerce services in Vietnam.
Affected organizations
E-commerce marketplace operators, online retail platforms, digital service providers, foreign platforms serving Vietnamese consumers.
Key obligations
Marketplace registration with MOIT, platform classification, seller verification and onboarding documentation, consumer data protection, complaint handling procedures, operational compliance reporting.
Evidence requirements
Registration records, platform classification documentation, seller due diligence records, consumer protection compliance evidence, data handling documentation, audit trails for operational actions.
Filing/submission
Registration filings to MOIT through designated channels, using TMDT form templates (2 provisional official IDs: TMDT-1, TMDT-2).
Deadlines
Registration prior to marketplace operation commencement, ongoing compliance with operational requirements (specific deadlines pending implementing decree).
The E-Commerce Instrument Stack
Law 122/2025/QH15 is the active parent law. Its current implementation layer consists of an implementation plan and an active decree detailing certain provisions of the Law.
Law 122/2025/QH15
Active Parent LawThe E-Commerce Law establishes accountable platform-operator obligations: registration and public operating rules, seller and livestreamer verification, complaint handling, unlawful-goods or service takedown, and reporting to the Ministry of Industry and Trade.
Decree 248/2026/NĐ-CP
Active Implementing DecreeDecree 248 is the active operational layer beneath the law. It details platform registration and amendments, platform models and trust services, seller and livestreamer verification, operating-rule publication, complaints, takedown, and reporting, backed by fifteen source-verified Appendix II forms plus supplemental internal ComplianceOne templates.
Decision 776/QĐ-TTg
Official Implementation RoadmapDecision 776/QĐ-TTg is the official implementation-roadmap reference for the law. ComplianceOne tracks it for coordination and future child-instrument review; it is not modeled as a separate customer-facing framework and carries no forms or fines of its own.
- Explore Decision 776/QĐ-TTg
How ComplianceOne Supports the Vietnam E-Commerce Law
ComplianceOne provides structured tooling for e-commerce compliance operations through configurable workflows aligned with Vietnam's E-Commerce Law and its implementing decree. The platform supports marketplace registration, operational recordkeeping, documentation management, and evidence collection through guided workflows that help organizations prepare, manage, and maintain their compliance activities.
The Program Governance module helps e-commerce operators establish and maintain their operational compliance framework by defining roles, responsibilities, policies, and review schedules. Marketplace governance, seller compliance, consumer protection processes, and other operational obligations are managed as controlled governance records with version control and approval workflows, creating structured evidence of compliance activities.
For organizations subject to both the E-Commerce Law and other Vietnam regulatory frameworks, ComplianceOne's shared workflow engine enables consistent compliance management across frameworks. An e-commerce operator that also processes personal data under the PDPL can manage both sets of obligations from a single platform, with shared audit trail coverage and evidence production. Cross-framework inspection readiness helps organizations produce structured evidence covering all applicable regulatory obligations when requested by MOIT or other competent authorities.
The audit trail captures every compliance activity with contributor lineage, creating the operational evidence regulators increasingly expect. Evidence packs can be generated for internal review, auditor inspection, or authority requests, with configurable redaction profiles for different audiences.
Related Modules
Compliance Forms
Provides TMDT form templates for marketplace registration and operational compliance documentation.
Explore Compliance Forms
Localization
Supports Vietnamese-language form generation and locale-specific compliance templates.
Explore Localization
Audit Trail
Captures tamper-evident records of registration, classification, and operational compliance actions.
Explore Audit Trail
Program Governance
Manages governance frameworks, policies, roles, and review schedules for e-commerce compliance.
Explore Program GovernanceCompare the Difference
Without Structured Framework Operations
With ComplianceOne
Marketplace registration documents are prepared manually without standardized form templates, risking incomplete submissions.
Registration dossiers are prepared using structured TMDT form templates with guided workflows and submission tracking.Platform classification and seller onboarding records are maintained in disconnected systems without version control.Platform classification, seller due diligence, and operational compliance records are maintained as versioned governance artifacts.Consumer protection compliance evidence is scattered across departments with no centralized documentation.Consumer protection and data handling documentation is managed with audit trail coverage and evidence generation.Cross-framework obligations (e-commerce + PDPL) are managed separately, creating duplication and documentation gaps.Cross-framework compliance is managed from a single platform with consistent audit trail and evidence production.Organizations struggle to produce a complete compliance evidence pack when MOIT requests one.Complete evidence packs are available on demand for MOIT or other authority requests.Built for E-Commerce Law Compliance Operations
ComplianceOne supports the Vietnam E-Commerce Law within a shared workflow engine, enabling organizations to manage e-commerce obligations alongside overlapping requirements, including personal data protection, from a single operational platform.
Structured workflows help organizations manage marketplace governance, registration, seller oversight, complaints, reporting, and other operational obligations as the regulatory framework evolves.
All compliance activities are captured in a tamper-evident audit trail with contributor lineage, enabling organizations to demonstrate operational compliance to MOIT with structured evidence rather than ad hoc documentation.
Book a Demo
Ready to see how ComplianceOne's command center, guided setup, platform administration, and AI advisor work together in practice? Request a personalized demo with your compliance scenarios.
Ronni K. Gothard Christiansen - Technical Privacy Engineer & CEO
Technical Compliance Expert, 32+ Years Open Source Advocate, X-BoD Open Source Matters Inc.
People Also Ask
The Vietnam E-Commerce Law (Law 122/2025/QH15) took effect on 1 July 2026. Organizations operating e-commerce platforms, online marketplaces, and digital commerce services in Vietnam are expected to comply with the applicable obligations under the Law and its implementing decree, including, where applicable, marketplace registration, platform classification, and other operational requirements. ComplianceOne helps organizations manage these requirements with structured workflows, evidence, and audit-ready documentation.
ComplianceOne currently includes 2 provisional official form templates for marketplace registration, plus 11 internal operational templates for ongoing compliance. Additional official form templates will be integrated as the implementing decree is issued.
Yes. ComplianceOne supports several Vietnam regulatory frameworks within a shared workflow engine. E-commerce operators subject to both the E-Commerce Law and the PDPL manage all obligations from a single platform with consistent audit trail coverage, eliminating the need to maintain parallel compliance systems.
The cross-framework inspection readiness workflow enables organizations to produce evidence packs covering all applicable frameworks. When MOIT or other authorities request compliance documentation, the organization can generate a comprehensive evidence bundle filtered by framework, time period, and document type.
Yes. The Program Governance module supports current-state assessments for evaluating your organization's compliance maturity against the E-Commerce Law's requirements, identifying gaps, and planning remediation actions with tracked progress.
Decision 776/QĐ-TTg is the implementation plan for the Law on Electronic Commerce. It coordinates implementation, assigns responsibilities, and sets timelines, but it is not the main source of operational compliance obligations. Decree 248/2026/NĐ-CP is the active implementing decree, effective 1 July 2026, that details certain provisions of the Law and sets the operational requirements organizations comply with. The implementation plan is not presented as a separate customer-facing page.
No. Decree 248/2026/NĐ-CP is active and took effect on 1 July 2026, alongside the parent Law. Specific official form IDs and detailed timelines are confirmed against the promulgated decree before being presented as binding.
Next Steps
Start a Compliance Pilot
Test e-commerce compliance workflows with your team – registration preparation, governance setup, and evidence generation.
Discuss Your Compliance Needs
Talk to our team about e-commerce compliance operations, multi-framework coverage, and deployment options for your platform.
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